About Integralis

Security Analyst

Providing proactive technical support in English and where applicable to the role German (and/or French), in a timely and professional manner in alignment with SLA
Review, resolve and subsequently close service requests/tickets and complete change requests
Interacting efficiently with the other team members in order to sustain a highly technical environment, sharing knowledge regularly
Developing a rapport with customers and to engender long lasting relationships
Adhering to escalation and call management processes and procedures
Providing accurate, succinct and sufficiently detailed documentation of work performed
Writing detailed technical articles for the Integralis Knowledgebase
Attending training courses covering products and technologies
Maintaining and improving personal knowledge of technologies
Providing coaching and development for other security analysts as required
Maintaining performance when under stress, and managing time effectively through the application of organisation and planning skills
Demonstrating commitment to delivering solutions within time and to a high level of customer satisfaction

Experience in a similar role, ideally within the IT Security industry
Excellent TCP/IP networking skills
Knowledge of Firewalls, Content Scanners/ Proxies or IDS systems an advantage e.g. from vendors such as Checkpoint, Juniper, F5, Bluecoat, Cisco, Crossbeam, ISS, Sourcefire
Knowledge of Unix (Solaris, Linux, BSD) and/or Windows (2000, 2003, 2008) to administrator level
Internet/network security experience/knowledge
Outstanding track record of experience in a highly customer facing role
Lateral thinking combined with excellent problem solving capability
Strong commitment to personal development and a drive to develop themselves technically
Must demonstrate a great ability to establish credibility with the Integralis team, and with customers
Ability to share knowledge with colleagues to the overall benefit of the Department
Excellent troubleshooting skills
Excellent communication skills combined with professional telephone manners
Very high capability to cope with pressure, maintaining performance when under stress, and managing time effectively through the application of organisation and planning skills
Excellent command over English and where applicable German (and/or French)

E-Mail

If you are interested in applying for this position, please email us at: uk.careers@integralis.com